Southern Indiana Living

JAN-FEB 2018

Southern Indiana Living magazine is the exclusive publication of the region, offering readers a wide range of coverage on the people, places and events that make our area unlike any other. In SIL readers will find beautiful photography, encouraging s

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Jan/Feb 2018 • 24 nes said. One of the ways they meet this chal- lenge is by providing as many services as they can for their customers. Karen Dones said they not only have a variety of ser- vices, including diabetes education and prescription delivery, but they also do specialty work. "We help customers find things that they can't get other places or that other places won't order," she said. Mathes also works with facilities such as nursing homes and assisted living communities, which require special pack- aging and monthly medicinal planners for patients. "They don't have to worry about what time or when they're supposed to take their meds; they're already all planned out," Karen Dones said. "So that takes a lot of communication between us and the patient and between us and the doctor's office too because sometimes it's hard for the customers to make the con- nection back with the doctor's office to get things cleared up." Aside from continuing their cus- tomer focus, the Dones family is hoping the pharmacy will be more involved with the community after the upcoming expan- sion. Joe Dones is a board member with Hope Southern Indiana, and Karen Do- nes works with the Girls Giving Fund's "Dancing for Denise" project, raising money for the Pat Harrison Center, and is also a part of the New Albany Rotary Club. The pharmacy has also been in- volved in nonprofit events. The co-owners are hoping to host community groups in their new build- ing's conference space. Joe Dones said they'll have room for health fairs, semi- nars and other events for small groups. Alec Dones said he hopes to expand clinical services, such as their diabetes education program. "And going beyond dispensing — that's a big trend in the in- dustry right now," he said. Overall, it's the customer service that has kept Mathes open and successful all of these years and what will continue propelling them into the future. "It's the personal touch, the personal connection, the go-the-step-beyond for customer service," Joe Dones said. The new building is expected to be completed in May, and the co-owners are hopeful about the pharmacy's growth. The building "is the focus right now, but a year from now when this is up and running, who knows what other oppor- tunities are out there," Joe Dones said. "We're always looking." • The original Mathes Pharmacy in New Alba- ny is located at 1621 Charlestown Road. The newest location in Georgetown is located at 1044 N. Luther Road. For more information, go to

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