Southern Indiana Living

JAN-FEB 2018

Southern Indiana Living magazine is the exclusive publication of the region, offering readers a wide range of coverage on the people, places and events that make our area unlike any other. In SIL readers will find beautiful photography, encouraging s

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Jan/Feb 2018 • 23 which is the same construction company that remodeled the current Mathes build- ing in 1988. "It's a longtime friend and customer so the relationships are definitely impor- tant for a small business," Karen Dones said. In a business like Mathes Pharmacy, she said you also have to be a jack-of-all- trades, something her oldest son Alec Do- nes has found out in his time at the busi- ness. He started there after obtaining a marketing degree from the University of Louisville's business school. "I'm learning as I go and learning something new every day," he said. Karen Dones said that having her children interested in the business has made the pharmacy special. Alec Dones serves as Mathes' director of marketing, their middle child will be aĴending the Sullivan College of Pharmacy, and their youngest is still deciding what to pursue. While family involvement is a huge achievement for them, Joe Dones said the fact that the pharmacy is still in business is also an achievement. "The fact that we're still here and have been around for 86 years, the fact that we can continually go with the changes [is an accomplishment]," he said. "You either have to change or if you don't change, you're not going to be around." Joe Dones said the biggest chal- lenges have been both technology and the continuous regulation changes with in- surance companies. They also make sure to keep their business customer-oriented. "We just try to keep a balance of all the new things that are regulations and requirements, but keep the small-town customer service feel," he said. "We're here in the community to help the customers — that's our main pri- ority," Karen Dones added. "Customer service has definitely changed just be- cause of the way healthcare has changed." Insurance is one area that the co- owners said they would like to see change for the beĴer. "It'd be nice to see insurance compa- nies work a liĴle more with pharmacies. We are a lot of the patient contact — they just walk in anytime and here we are," Joe Dones said. "It'd be nice if the insurance would work with us to take advantage of our access to the patients." He added that insurance companies are constantly working to cut costs, which affects reimbursement rates for any health facility. "There's always pressure to try to expand your services and do more while geĴing less, so that's a challenge," Joe Do- "The fact that we're still here and have been around for 86 years, the fact that we can continually go with the changes [is an accomplishment]. You either have to change or if you don't change, you're not going to be around." Joe Dones, Mathes Pharmacy Owner & Pharmacist A display case at the entrance of the pharmacy highlights its 86-year history.

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